Workday HRIS Support / Especialista soporte a Workday HRIS

Empresa: VWR International S de RL de CV

No mostrado por compañía

Recursos humanos

Administración de personal

México-Ciudad de México-Miguel Hidalgo


Industria Química (Industria)

Tipo de contratación:
Tiempo completo - Permanente

Número de oferta:

In this position, you will deliver a high-level of customer service. You will act as a point of contact for as overall system performance and maintenance, including ensuring information security, testing updates, and improving process efficiency. By doing this, you will have a strong contribution to building a professional and reliable HRIS tool for the company.

Your responsibilities:

  • Receive technical support requests from internal users via phone, email, and online ticketing system.
  • Triage, prioritize, manage and report on help desk tickets / resolutions.
  • Interact with end-users in a professional and courteous manner, providing quality service.
  • Accurately identify, evaluate and prioritize end-users' issues, requests and/or questions.
  • Provide first level support and other documentation as necessary to aid in troubleshooting, resolving or reproducing the end-user issues or escalate as necessary.
  • Improve System Efficiency, identify processes that need improvement & outline an appropriate solution and present solutions to Workstream Lead
  • Regularly communicate with end-users as to the status of open tickets.
  • Perform post-resolution follow-ups to issues/requests.
  • Increase productivity by continued improvement of knowledge level and troubleshooting procedures.
  • Collaborate with management to champion efficient workflows and processes.
  • Maintains up to date knowledge of Internal Audit and SOX compliance guidelines, interpretations and standards

Your background:

  • Knowledge of the Human Resources function, and experience in HRIS systems, preferably Workday. 
  • Mature approach with a focus on customer service, rapport-building, listening, and questioning skills.
  • Effectively apply communication skills to build and maintain relationships.
  • Intermediate with desktop software including Excel Pivot Tables, Formulas and Analysis
  • Demonstrated skill in process improvement and project implementation.
  • Ability to work under stress/pressure to meet deadlines and company objectives.
  • Excellent time management skills, attention to detail, adherence to company policies, programs and work rules.

This position will work remotely, assisting all Americas region. English is a must.

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