Ejecutivo de Atención a Clientes Telefónico CAT MTY

Empresa: Banamex

Sueldo:
No mostrado por compañía

Categoría:
Mercadotecnia - Publicidad - Relaciones Públicas

Subcategoría:
Mercadotecnia

Localidad:
México-Nuevo León-Monterrey

Sector:
Servicios

Giro:
Servicios Financieros (Servicios)

Tipo de contratación:
Permanente

Número de oferta:
12392300

Código de referencia:
12697273

The Service Rep 3 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

Responsibilities:

  • Respond to client inquiries in an efficient and timely manner
  • Assist with educating clients on products or services that best fit their financial needs
  • Effectively utilize computer systems to complete assigned tasks and address account inquiries
  • Provide assistance with the delivery of a range of products and services to Citi clients under general supervision
  • Complete assigned tasks in an accurate and efficient manner
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 1 year work experience in a related role
  • Proficient in Microsoft Office and Windows Operating System
  • Demonstrated experience solving customer service inquiries
  • Effective verbal and written communication skills
  • Ability to work in a fast pace environment


Education:

  • High School diploma or equivalent


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

  • Disponibilidad para laborar tiempo completo
  • Gusto por atención a cliente telefónico y colocación de servicio o productos


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